Every conflict starts off as a problem-solving situation and can move to different levels. If not managed effectively, it can escalate into an intractable situation that will detonate issues and derail relationships. If we can identify and categorize these conflicts properly, it will aid us in preventing further conflict and managing them more competently.
The learning outcomes of this course are:
Describe and identify the different types of conflicts
Resolve each type of conflict using respective recommended approaches
Chief Content Creator:
– Dr. John Ng –
Dr Ng is Chief Passionary Officer, Meta Consulting, specializing in leadership development and hospitality consultancy. His expertise includes leadership coaching, team effectiveness and change management. He has over 25 years of consultancy and training experience with top corporations, academic institutions and NPOs. He also founded Eagles Mediation & Counseling Centre.
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